Global Mobility Solutions Recognizes Top-Performing Relocation Industry Partners At 2015 Forum And Awards Dinner
Global Mobility Solutions, an international leader in corporate relocation services, recently hosted its 2015 Forum and Awards Dinner to honour members of its Premier Alliance Network who have shown extraordinary dedication to customer service throughout the year.
Armbruster Moving of Mayflower Transit received the Platinum Partner of the Year award, while Unipack Global Relocation accepted honours for International Partner of the Year. Atlas Van Line providers V. Santini, Inc. and Lytle's Transfer and Storage were awarded Silver and Gold Partners of the Year, respectively.
The theme of this year's forum was "Service Unplugged," a nod to the fact that great customer service begins at the personal level – and that technological conveniences are merely tools. The event was held on February 2nd at the Hotel Palomar in Phoenix. Hal Becker, bestselling author and renowned expert on customer service and sales, delivered the keynote address. Following Hal Becker's Keynote speech, a Global Mobility Solutions Client Q&A Panel was held, where partner's top priorities were discussed in depth. Guest speaker Adam Lowy, founder of Move For Hunger, offered some compelling remarks on how the relocation industry, and GMS in particular, have made tremendous strides toward ending food insecurity. In addition to guest speakers, the 2015 forum featured breakout education sessions between providers and Global Mobility Solution's Leadership, discussing customer service improvements and efficiency.
"Our 2015 forum and awards dinner was an opportunity to celebrate and recognize exceptional service within the Global Mobility Solutions' Premier Alliance Network. I'd like to personally congratulate this year's winners, who have consistently demonstrated the highest standards in customer service," remarked Steven Wester, president of Global Mobility Solutions. "We simply can't do what we do without the participation and support of these fine partners – they've contributed immensely to making our brand a trusted leader."
"Service Unplugged" evokes the core, hands-on attributes that define winning customer service. For GMS, that means giving individuals and families the most seamless possible relocation experience – allowing them to focus on starting a new life in a new city rather than worrying about logistics. In selecting this year's award winners, GMS relied on its in-house scoring system that grades the performance of every member of its Premier Alliance Network. On-time performance and claims are among the factors that generate a partner's score, but customer satisfaction is the most heavily weighted data point.
Founded in 1987, Global Mobility Solutions is a global corporate relocation services company that specializes in workforce mobility. The company's corporate services include global assignment management, domestic relocation management and a range of pre-decision solutions. Global Mobility Solutions was ranked second in the relocation industry for overall customer satisfaction in HRO Today's Annual Relocation Survey.